Operational Helpdesk Support: A dedicated helpdesk provides ongoing assistance for end-users and administrators, handling queries, troubleshooting issues, and resolving incidents related to Coupa’s procurement, invoicing, and supplier management modules. This support ensures minimal disruption to business processes and quick resolution of user challenges.
Release and Upgrade Management: Back office teams manage Coupa system updates and new feature rollouts. This includes planning, testing, and coordinating upgrades to ensure seamless adoption of new functionalities without impacting current operations. They also help with feature adoption to maximize the value of each release.
System Optimization and Enhancement: Continuous monitoring and analysis of Coupa usage help identify opportunities for process improvements, automation, and configuration adjustments. Back office support teams work to optimize workflows, enhance system performance, and tailor the platform to evolving business needs.
Supplier Enablement and Management: Support includes digitizing and streamlining supplier onboarding, maintenance, and communication through Coupa Supplier Portal and Open Business Network. This reduces manual supplier chase, improves data accuracy, and lowers supply chain risk.
Integration Support: Back office teams assist with maintaining and troubleshooting integrations between Coupa and ERP, financial systems, tax engines, and other enterprise applications. This ensures data consistency and smooth information flow across systems.
Change Management and Training: Supporting user adoption through ongoing training, communication, and change management initiatives is critical. Back office support helps users stay updated on best practices and system changes, driving higher engagement and utilization.
Project and Portfolio Management Support: Back office functions often include managing project intake, prioritization, and progress tracking for ongoing Coupa initiatives. Tools like Asana are used to provide transparency, align cross-functional teams, and report status to leadership, ensuring strategic alignment and efficient execution.
Benefits in Projects
Operational Continuity: Ensures uninterrupted procurement and finance operations by providing timely resolution of issues and proactive system management.
Increased Efficiency: Streamlines supplier interactions and automates routine tasks, reducing manual effort and errors.
Enhanced User Experience: Through training and helpdesk support, users gain confidence and proficiency, leading to better adoption and satisfaction.
Reduced Risk: Proper management of security, compliance, and supplier data minimizes operational and supply chain risks.
Scalable Support: Back office teams adapt to changing business needs, supporting phased rollouts, new modules, and geographic expansions.
Strategic Value Realization: Continuous optimization and roadmap planning help organizations maximize their Coupa investment and achieve procurement transformation goals.
Other Key Areas covered
Data Management: Efficient handling of data entry, processing, and analysis to keep your operations running smoothly and your insights actionable.
Finance & Accounting Support: From invoicing and reconciliation to payroll and bookkeeping, we offer meticulous financial back-office services to maintain accuracy and compliance.
HR Administration: Simplify employee management with our end-to-end HR support services, including payroll processing, benefits administration, and records management.
Customer Support Backend: Optimize customer satisfaction by ensuring seamless back-end processes for ticketing, CRM updates, and more.
Document & Record Management: Organized and secure handling of your business-critical documents to improve accessibility and compliance.
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